RETURNS POLICY
If for some reason you are not completely satisfied with your purchase, we offer a Free UK Returns Policy on all refund requests.
All items must be returned within 28 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all TEIJA garment tags and labels attached.
Once we have received your returned item(s) at our warehouse, we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.
We will then inspect the returned item(s) and providing the order has been sent back as per the TEIJA Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.
Please note - At present we do not offer gift receipts. If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase.
EXCHANGES
Exchanges made depending on stock availability. To exchange an item, all items must be returned within 14 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all TEIJA garment tags and labels attached.
REFUND POLICY
We will issue a refund for returned item(s) purchased online that are returned according to the TEIJA Returns Policy. The refund will be credited to the purchaser’s original payment method within 14 days of receipt.
Please note: Refunds may take up to 5 working days to appear in your account due to varying processing times between payment providers.
ORDER CANCELLATIONS
Under the Consumer Contracts Regulations you have the right to cancel an order from the moment you place it and your right to cancel ends on the 14th day from when your goods are delivered to you, your nominated neighbour or your dedicated safe place. You are also given the right to cancel an order at the point of sale. We recommend you email enquiries@teijaeilola.com in the first instance so we can arrange for your order cancellation prior to it being dispatched.
If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our Returns Policy.
If you choose to cancel your order (instead of following the returns process) you will need to cover the cost of the return shipment, as our Free Returns service does not apply to cancelled orders.
The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt.
The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.
Please note - Your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.